Business Review
Digital Business
elm’s Digital Business Division delivers a comprehensive ecosystem of products and solutions designed to address critical needs across various sectors. These include advanced offerings in security, transportation, health, administration and digital identifiers, ensuring seamless integration and efficiency for its partners. elm’s portfolio is structured to serve both government and business sectors, enabling tailored solutions that drive impact and accelerate growth.
Through its innovative digital products and solutions, the division continues to shape a smarter, more connected future, supporting Saudi Arabia’s aspirations for sustainable development and technological leadership.
elm’s Digital Products Division, encompassing both Government and Business Products, continued to drive digital transformation across public and private sectors in 2024, delivering innovative solutions that enhance efficiency, accessibility and value.
elm’s Government Products delivered a notable performance in 2024, with key products and services continuing to drive digital transformation across the Kingdom, reinforcing its commitment to enabling growth and innovation in the public sector. By fostering strategic relationships and expanding into new sectors, it has created opportunities to deliver advanced services that support government operations and enhance citizen engagement. The Group also expanded its product portfolio to target new markets and established partnerships with both governmental and private entities, paving the way for advanced and impactful services.
This year, Business Products solidified its focus on serving the B2B by transitioning from a B2C to a B2B oriented approach. This transition is evident across all offerings, where products have been reimagined to meet the specific needs of business clients. Business products group has extended its focus on studying and exploring the market, with the purpose of finding acquisition and investment opportunities that align with the group’s strategy and focus on Logistics, Mobility, and horizontal platforms.
Digital Solutions Division made significant strides in accelerating its growth strategy in 2024, expanding its portfolio to include cloud migration services, AI/computer vision solutions, robotics process automation/ intelligent automation solutions, smart city solutions and managed services. These new offerings were supported by strong quality assurance and robust capabilities, reinforcing its position as a trusted partner across public sector.
This year saw elm’s Business Process Outsourcing Division (BPO) delivering a range of innovative projects, increasing efficiency and enhancing stakeholder satisfaction. These exceptional results highlight the division’s role as a critical driver of elm’s success.
The BPO Division was driven by a steadfast focus on delivering high-quality services and fostering strong, collaborative client relationships, reinforcing elm’s reputation as a trusted partner. The division also outperformed its project management excellence target, achieving a score of 4.55 against a goal of 3. This success reflects the implementation of rigorous project management practices, adherence to stringent quality standards and a commitment to driving exceptional results across all engagements.
This was a year of transformative growth for elm’s Professional Services Division, marked by innovation, international expansion and impactful collaborations. By launching cutting edge solutions and delivering exceptional results, the division solidified its position in driving digital transformation across public and private sectors.
In 2024, elm’s Professional Services Division achieved significant milestones, solidifying its position as a leader in consulting both domestically and internationally. It delivered 42 consultancy projects, including the first two international engagements in the division’s history. These projects, located in Oman and Egypt, marked a strategic expansion beyond Saudi Arabia, allowing elm to access high-value digitization opportunities and gain critical insights into regional markets.
