When talking about transforming into e-services, the first thing comes to the mind that technology is the biggest challenge in this equation, but it is actually not.
Providing e-services is not about digitizing procedures, however, it is about analyzing the goal of every procedure and rebuilding them based on the given data, which is called, Business Process Reengineering, in the business world.
When we think deeply about the big companies that failed, we realize that the most significant reason for failure is inability to manage change and business reengineering and adapt to our fast-evolving world. So, what if the change is in a country level with its confidential government sectors and high-risk information security?!
Business Process Reengineering responsibility exceeded Kingdom borders, to reach all the countries that will adopt this unprecedented service.
Changing to digital services – fifteen years ago – was challenging because people were used to the traditional methods of providing services for tens of years.
Everything was new... Challenges were huge