Elm, the leader of digital solutions, won the Genesis Awards during the annual "G-Summit Middle East 2018", which was held in Dubai recently. This was due to its success in achieving the best operating experience by applying the system in the company's technical support centers with the "Best use of Technology and Security", which indicates that the company offers the best call center systems globally, in line with the company's overall strategy.
The System was implemented inside the company within 7 months. During this period, Elm’s team was able to overcome a range of technical challenges and difficulties. The award reflects the ideal level of service provided to Elm’s customers and the Company's continued interest in providing the best possible services based on customer needs, according to high-precision standards, either at the level of technical support, or customer experience of electronic services.
Elm is keen to raise the level of quality of service provided to its customers, as well as raising the level of user satisfaction of the technical support and e-services center, as one of the initiatives of technical support in achieving the principle of pleasing the client, consistent with the realization of the wise government vision 2030, that aims towards raising the satisfaction of citizens with the services, and towards providing them with innovative services, in addition to improving the work procedures and services provided.
It is worth mentioning that Elm is owned by the Public Investment Fund, which is managed by outstanding national competencies. It has gained the trust of the most important governmental and private institutions in various sectors and has accumulated local and international expertise through providing advanced services in accordance with the concept of multi-channel platforms. All of this is done in an elegant manner that meets the aspirations of customers, while contributing to the building of national experiences and the localization of information technology, in order to build a knowledgeable society in line with the accelerated pace of the digital era.