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Correspondence Management

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A cloud service that serves the government and private organizations in the ability to register, exchange and following up the correspondences

Correspondence Management Advantages

Correspondence from different sources and types

​​Managing communications effectively

Managing various correspondence

​​Managing communications effectively

A cloud service that serves the government and private organizations in the ability to register, exchange and following up the correspondences and incoming and outgoing documents and archiving them in a secure electronic matter from anywhere, hence supporting the organizations to get rid of paper work for correspondence. It provides a unified platform for managing internal and external correspondence, as the system works on the electronic transformation of the daily work of Correspondence Managementat all administrative levels of the organization in an easy and effective way.

Correspondence from different sources and types

Paper correspondence and its paper or electronic attachments are registered and converted to electronic transactions and documents. Then, these transactions are directed to the relevant departments officials in accordance with the privileges level granted to them. All the decisions, comments and remarks made by officials on the transaction are documented and kept for the whole duration of the transaction. It is possible to archive the correspondence in a central electronic store and access them from anywhere and at any time to support the decision-making process. Transactions can be instantaneously tracked and status reports can be produced on demand, which in turn enhances the accountability and responsibility.

Managing various correspondence

Ease of sorting and classifying different types of incoming and outgoing correspondence and identifying the level of importance and the level of confidentiality.

Ensure correspondence trac​king

The ability of full traceability of correspondence and the instantaneous view of the status and the dates and times of the transactions for which it has been carried out, and who carried out these transactions from the moment of registration until the moment of query.

Identify the responsibility for correspondence

  • Documenting the process of receiving correspondence electronically with clear responsibility for all correspondence in order to ensure taking the required actions in a timely manner and dealing with any delay proactively.​
  • Provide an "application" for approving and signing transactions and forwarding them securely through a tablet device.

Content integration and sharing 

  • A platform to receive and organize all correspondence.
  • Linking the relevant correspondence together.
  • Distinction of the electronic records of branches and departments.
  • A common interface between departments and sections that allows exchanging the correspondence according to multiple power levels.
  • An easy-to-use interface that allows practical and secure user experience.


Electronic document management

  • The creation, management, and electronic exchange of correspondence and the documents attached with it and the implementation of the main tasks such as registering the daily work on the correspondence, i.e. direct scanning, classification, taking notes, search and retrieval.
  • Interactive electronic processes, which allows the joint operation of the administrative communications and ensures the speed of decision-making and service delivery.


Searching and tracking 

  • Intelligent search interfaces for faster access to the correspondence and attachments.
  • Barcode printing for incoming and outgoing transactions.
  • Access via the tablets in order to improve the response and support access.
  • The ability of sending e-mail notifications to users regarding the upcoming due dates and high priority tasks.


Features 

  • The effective transition to an environment with less paper work.
  • Better communication and coordination between various departments.
  • Reduce the expenses incurred because of the provision of traditional warehouses and accessories to save paper documents.
  • Commitment to regulatory requirements of the internal and external correspondence.
  • Improve transparency with a better monitoring and control.
  • Archiving transactions and their documents in a secure central electronic storage.​